Terms of Business

Definitions:

‘Little Knox’ refers to the Little Knox trading name as shown on the face of the Invoice or Quotation.

Quotations and Bookings:

The Quotation prepared by Little Knox is an offer to conduct repairs to the damage indicated at the price stated. The customer’s agreement, however stated to proceed with the repairs, constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.

If for any reason, Little Knox is unable to carry out the repair or collection at the time, date or location indicated on the Quotation, any and all liability incurred by Little Knox as a result shall be discharged by Little Knox making an offer to conduct the repair at the Quotation price at an alternative time or date convenient to both parties, whether or not such time, date or location is identified or such offer is accepted.

Repairs may be completed at a location agreed with the customer, or at Little Knox’s nominated location. Little Knox has absolute discretion to decide on the location of the repair.  If Little Knox decides the repair should be completed at a location other than that originally envisaged, the customer authorises Little Knox to remove the vehicle to such an appropriate location. Removal and return of the vehicle in these circumstances will be a service provided by Little Knox at no further charge.

On-line Quotations are based on the information received. We reserve the right, when the vehicle is actually inspected, to decline or re-quote should the damage be significantly different.     

Carrying out the Repairs:    

Little Knox undertakes to carry out the repairs indicated on the Quotation. If it becomes clear during the work that, in the opinion of the repairer, further work is necessary to properly complete the repairs outlined on the Quotation, the customer’s authorisation and agreement will be obtained before any further work is undertaken that would increase the price shown on the Quotation. If such authorisation is not forthcoming, Little Knox reserves the right not to continue with the repairs that require the further work. In these circumstances the full Quotation price remains payable by the customer. Further work that does not increase the Quotation price may be carried out, at the repairer’s discretion, without the requirement for customer authorisation.

No repair work will be identical to an automotive factory finish which is applied by machines in a dedicated controlled environment to exacting standards which is usually beyond human capability. Hence no repair will ever be ‘to factory finish’. Little Knox discharges its obligations under any repair agreement by providing a good quality, hand-completed after-market repair. In normal circumstances, such a repair is unlikely to be detected by the casual examination of the vehicle by an untrained observer unaware of the previous damaged area. 

The Little Knox repair system includes elements, including but not limited to, factory reproduction paint formulas provided by third parties. Finish, including, but not limited to colour match, may be approximate only when limitations of such third party supplied elements prevent a more precise finish match. In any such case, provision of an approximate finish match will be considered supply of a good quality repair.

It is the absolute responsibility of the customer to advise Little Knox of any previously repaired areas (non-original finish) on the vehicle. In the case of incompatibility with a non-original finish, whether or not notified by the customer, Little Knox has the right to void this contract. In these circumstances Little Knox will not be obliged to complete or rectify any repair and the customer will not be obliged to make payment. Liability for mutual contractual mistake under this agreement rests with the customer.

Extent of Warranty:

Little Knox guarantees repairs for a period of three years. This is a formulation and application guarantee that the finish will not degrade due to the paint being improperly mixed or applied by Little Knox.

No guarantee of any sort is offered against damage to the finish by corrosion or rust (whether or not evident before the repair was carried out) by failure of the surface to which the repair is applied, including but not limited to failure of a previous after-market paintwork repair, further accident or impact, including but not limited to stone chipping, or inappropriate aftercare once the vehicle has been returned to the customer. Aftercare instructions will be supplied by Little Knox with the customer invoice.

Stone-chip repairs, ‘touch-ins’ and any other repairs identified as such to the customer by Little Knox will be on an ‘improve only’ basis, and no representation is made and no guarantee offered that such a repair will be in any way undetectable against the original finish. Repairs may be identified as an ‘attempt to improve only’ in which case Little Knox does not guarantee any improvement. Claims under the Little Knox guarantee are settled by free rectification or, at Little Knox’s discretion, a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the Quotation or Invoice. Little Knox will not be liable for any consequential loss incurred as a result of the repair. It is incumbent on the customer to keep a receipt as proof of work carried out. Any warranty claim made without a receipt will be at Little Knox’s discretion.

The warranty is not transferable.

Payment

Unless other arrangements have been agreed beforehand, payment in full is due on completion of the repair and shall be by cash, cheque, bank transfer, or credit/debit card (subject to card processing availability and fees in force at the time of payment). We regret we are unable to accept payment by American Express or Diners Club. Little Knoxis entitled to exercise a lien over the repaired vehicle until satisfactory payment is made by the customer, which in the case of payment by cheque shall be deemed to have taken place when a cheque has cleared the banking process.

Little Knox terms and conditions 1.2.2017